THANKS FOR VISITING BLUEGATE, INC. THE MANUFACTURER OF THE FLOATING GLASS SHELVES. BLUEGATE INC. 12725 N.W. 7TH AVE NORTH MIAMI, FL. 33168 PHONE: (305) 688-5600 OR (800) 679-4902 FAX: (305) 688-7085 info@floatingglassshelves.com GUARANTEE: WE GUARANTEE OUR PRODUCT FROM FACTORY DEFECTS. HOWEVER, MINOR CHIPS AND SCRATCHES ARE NORMAL DUE TO THE FACT THAT THEY ARE HAND MADE. SHELVES 3/8 OF AN INCH THICK ARE RATED TO HOLD UP TO 75 POUNDS PER SHELF, AND SHELVES 1/4 OF AN INCH THICK ARE RATED TO HOLD UP TO 40 POUNDS PER SHELF DEPENDING ON THE INTEGRITY OF THE WALL. RETURN / REFUND POLICY: WE DO REFUND THE VALUE OF THE GLASS SHELVES; HOWEVER, THERE IS A 15% RESTOCKING CHARGE DUE TO REPACK AND RESTOCK OF THE MERCHANDISE. CUSTOMER MUST ASSUME ALL SHIPPING CHARGES. SHELF ARRANGEMENTS AND SHELF SUPPORTS ARE NOT REFUNDABLE.